At Wilmer Getaway, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns under the conditions outlined below.
Return Eligibility
To be eligible for a return:
Items must be unused, in their original condition, and in the original packaging
Returns must be initiated within 7 days of the delivery date
Items marked as final sale or promotional giveaways are not eligible for return
How to Initiate a Return
To initiate a return, please contact our support team at [email protected] with your order number and the reason for the return. We will provide you with return instructions.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item delivered or defective product).
Refunds
Once your return is received and inspected, we will notify you by email. If approved, a refund will be processed to your original payment method within 7–10 business days of receiving the returned item. Please note, we only offer cash on delivery, so your refund will be coordinated via a bank transfer or alternate method upon confirmation.
Late or Missing Refunds
If you haven’t received a refund after 10 business days, please contact us at [email protected] for further assistance.
Exchanges
We currently do not offer exchanges. If you wish to replace an item, please return the original product and place a new order.